Refund Policy for IPTV2Live.com
Effective Date: 01/01/2025
Thank you for choosing IPTV2Live.com. We are committed to delivering high-quality IPTV services to our customers. Please review our refund policy carefully before making a purchase.
1. General Refund Policy
All sales are final. Due to the nature of digital services, we do not offer refunds or exchanges once an order has been processed and delivered.
2. Refund Eligibility
Refunds will only be considered under the following circumstances:
- Service Not Delivered: If you do not receive access to the service within the specified delivery timeframe and our support team is unable to resolve the issue.
- Technical Issues: If there are persistent, unresolved technical problems on our end that prevent you from using the service, and our support team cannot resolve them within a reasonable timeframe.
- Duplicate Payment: If you accidentally make a duplicate payment for the same service, we will refund the extra charge upon verification.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- If you change your mind after purchasing a subscription.
- If your device is incompatible with our service.
- If your internet connection is too slow or unstable to stream properly.
- If the service is unavailable due to force majeure events such as server maintenance, ISP restrictions, or legal actions.
- If you violate our Terms of Service, resulting in the suspension or termination of your account.
4. Refund Request Process
To request a refund, you must contact our support team within 7 days of your purchase and provide the following details:
- Your order number or payment receipt.
- A clear description of the issue you are experiencing.
- Any relevant screenshots or proof of the problem.
Refund requests are reviewed on a case-by-case basis. If approved, the refund will be processed within 5-10 business days through the original payment method.
5. Chargebacks & Disputes
If you initiate a chargeback or payment dispute without contacting us first, your account may be permanently banned. Additionally, we reserve the right to dispute the chargeback with evidence of service delivery.
6. Contact Us
For any refund-related inquiries, please contact our support team at Iptv@iptv2live.com.
By purchasing from IPTV2Live.com, you agree to this refund policy. We appreciate your understanding and support.